Refund Policy

We want you to be genuinely happy with your subscription. This policy explains how refunds work at IPTV UAE 4K and how to request one. We believe a fair, clearly-stated policy is part of earning your trust.

When a refund may apply

• You experience a genuine technical problem with the service that we are unable to resolve within a reasonable time.
• The service was not activated after a confirmed payment.
• A billing error resulted in an incorrect charge.

When refunds do not apply

• Issues caused by your own internet connection, Wi-Fi, or device that fall outside our control (we will always help you troubleshoot first).
• Change of mind after a substantial part of the subscription period has been used, given a free trial was available.
• Requests that fall outside the refund window described below.

How to request a refund

1. 1Contact us on WhatsApp or by email and describe the issue clearly.
2. 2Allow our support team a fair opportunity to diagnose and fix the problem — most issues are resolved quickly.
3. 3If we cannot resolve an eligible issue, we will process a fair refund for the unused portion.

Refund window

Eligible refund requests should be made promptly, ideally within the first few days of a new subscription term where a technical issue prevents normal use. We assess each request fairly and on its individual circumstances.

Our commitment

We'd always rather fix a problem and keep you watching than lose you as a customer. Our support team is quick to respond and genuinely tries to resolve issues — a refund is the last resort, not the first response.